Driver Spotlight: Meet Jessica Hernandez, Our Amazing Delivery Partner from Philadelphia
Meet Jessica, one of our standout delivery drivers here at dlivrd, serving up smiles and great service in the vibrant streets of Philadelphia since February 2023. Her journey with us is not just about delivering food—it’s about building connections and creating memorable experiences.
Why dlivrd?
Jessica joined dlivrd for the flexibility it offers. “I was motivated to join dlivrd because it allows me to earn extra income while fitting my schedule”, she shares. This freedom has not only helped her financially but has also given her the chance to embrace the hustle and bustle of Philly life on her own terms.
Building Relationships
What Jessica cherishes most about her job is the relationships she’s built. “I’ve had the opportunity to create great rapport with both restaurants and customers”, she shares. Her favorite spot? Sweet Lucy’s! “I love their brisket, mac n cheese, and collard greens. I tried them on my days off after seeing so many orders come through, and wow, they did not disappoint!” It’s these local gems that make her deliveries even more special.
Professionalism is Key
Jessica believes that professionalism is the cornerstone of a successful delivery experience. “Always be on time, stay professional, and come prepared”, she advises new partners. She never leaves home without her insulated bags, gloves, and a cart or wagon to make sure every delivery is seamless. Communication is another priority for her. “It’s essential to keep in touch with the dlivrd team and customers”, she explains. “It helps everyone stay on the same page, and it makes the customers feel more at ease”.
A Memorable Delivery Experience
One of Jessica’s most heartwarming moments happened during a delivery to the dlivrd headquarters, based in Glenside, PA. “I pulled up and realized where I was delivering”, she recalls. A cameraman greeted her and informed her they would be capturing footage for a video. “The team was incredibly welcoming. They offered me food and beverages and expressed their appreciation for my work. It really meant a lot to me, I never expected to be acknowledged like that, and it just reminded me of why I love what I do”.
Conclusion
Jessica’s journey with dlivrd is a beautiful example of the dedication and heart that drives our team. Her commitment to building connections and delivering exceptional service reflects the spirit of community we value so deeply in Philadelphia. Thank you, Jessica, for being such a bright light in our dlivrd family! We appreciate everything you do.