Archives: EP Knowledge Base

Completing the Delivery Task

Upon arrival at the customer location, refer to delivery task in your app for the customer’s directions of who to contact or direction of where to meet the customer. If there are no notes and you are unsure of where to go, simply press the phone symbol and the call will direct you to the […]

What do I do once I’m at the pick-up location?

The app will automatically mark that you have arrived at the pickup location via the GPS. If the door is locked, always try knocking. Text us at 1-844-515-2932 if you are not having any luck. Once inside, make sure to announce yourself, the client you are picking up for and the order ID, found in […]

Completing the Pick-Up Task

The app will automatically mark that you have arrived at the pickup location via the GPS. There will be times that you arrive at a restaurant, and it seems closed because their listed operating hours state it or you do not see anyone inside. If the door is locked, always try knocking. Some orders are […]

What if I am left waiting at the pick-up location because the food is not ready?

We’ve already stressed the importance of being right on-time. You probably realize that this will, at times, mean you will have to wait for the restaurant to be ready. We understand that this can be frustrating. For that reason, you will be compensated for waiting. If you are on-time for the pickup, have used the […]

Being On-Time 💰

Early 🚫 – Any time food arrives at the delivery location more than 10 minutes ahead of schedule Late 🚫 – Any time food arrives at the delivery location more than 10 minutes behind schedule  We’ve already stressed the importance of being right on-time. You probably realize that this will, at times, mean you will […]

What if I’m running late to pick-up or deliver the food?

If you are running late, it is best to let us know as quickly and safely as possible by contacting us at 1-844-515-2932. We will facilitate that communication so that the client can inform the customer. If we are not informed and can’t facilitate that communication, it can negatively impact your earnings via chargebacks from […]

Day of Delivery: After Confirming we Begin Communicating

30 minutes prior to the pickup time of your delivery it is best to open the app and swipe start on the pickup task. Be sure your calendar is set for the right day when you open the app. If we see that this does not happen, someone from the dlivrd team will reach out […]

What happens first on the day of my accepted delivery offer?

You will receive a confirmation text from 58973 about one hour prior to your first scheduled pick-up time of the day. If you do not respond with just the word “yes” within the time communicated in the text, we will try to reach you from 1-844-515-2932. If you do not respond at that point, we […]