When Tolls Can Be Covered There are some instances where dlivrd will cover Bridge/Highway/Tunnel tolls for an order. Verifying Toll Amounts Use the toll calculator to verify the amount (if any) to be reimbursed https://tollguru.com/toll-calculator Adding Toll Compensation Tolls can be added for reimbursement in one of 2 ways: Responding to Driver Questions About Tolls
This command is only to be used by DSC1’s and above For an order to track properly for the Dlivrd clients, the order must show a backend status of “Accepted” in the client’s portal/dashboard. If the order has a status of Pending, Cancelled, or Rejected in the client portal there is no API connection sending […]
What is a “Fence”? When tasks come into the dlivrd dashboard, they are sorted into markets through the use of a Geofence so that they can be assigned to specific groups of eligible drivers within those markets. The example below highlights the New York City “fence” which sits between the North Jersey and Long Island […]
The Update Padding command is used to lengthen or shorten the amount of time between the pickup and delivery tasks (known as padding), by adjusting the time for the pickup. This command is currently available for ezcater command only. Reasons why we may need to adjust padding include: Before adjusting pickup times make sure to […]
If a driver messages in that they are ready to receive orders but they are currently listed as unavailable they can be moved back to an available team. This command should only be run by a DSC with access to driver records in Hubspot. Before using this command we need to check that the driver is […]
This command can only be used with ezCater orders There will be times when we need to know the specific details of an order which may not be in the pickup or delivery task. For example: The details command is run in the #command_channel in Slack, and will populate a response with all of the […]
Local Grind is a direct contract with one location servicing the Portland market. They specialize in traditional catering Hawaiian style BBQ. We receive orders from this location both directly and will also get them through ezcater (Local Grind via ezCater orders will be handled the same as other ezCater). Locations Identifying Orders When and How […]
Qdoba Philly is one of the few dlivrd clients that allows their customer to tip at the time of service. If the driver is provided with a receipt at the time of pickup, they are expected to upload a picture of the signed receipt with their delivery confirmation photos. There will always be a “guaranteed” […]
Qdoba Philly is a direct contract with 4 locations in the Philadelphia market (not to be confused with Qdoba Urban Eats). Locations Identifying Orders When and How to Contact With Issues Special Pickup and Delivery Instructions
Qdoba Urban Eats is one of the few dlivrd clients that allows their customer to tip at the time of service. If the driver is provided with a receipt at the time of pickup, they are expected to upload a picture of the signed receipt with their delivery confirmation photos. There will always be a […]
