Tacodeli is a large direct client in Texas with locations in multiple markets. They do traditional catering as well as a special set of deliveries called a B2B (business to business) Route. Catering orders come to dlivrd through 3 different paths, each with a different Order ID structure/identifier which can be found within the tasks. […]
Unlike most of dlivrd’s earning opportunities, Sweet Lucy’s orders may or may not be pre-tipped by the customer. If the Order Was Pre-Tipped You can tell an order had gratuity added in advance because there will be a tip present in the details section of the delivery task, but no line in the delivery task history of the […]
Sweet Lucy’s Smokehouse is Dlivrd’s oldest direct contract! We have worked with them for many years, and orders should be handled with care. They have one location in the Philadelphia, PA market at 7500 State Rd., Philadelphia, PA 19136. They specialize in BBQ and have 2 types of deliveries (the delivery type is listed in […]
Our contract with Cosi crosses multiple markets and timezones. They have a large number of breakfast deliveries in addition to their lunch catering, and most will be packaged in trays. Cosi orders have individual order ID’s that should be used with the client, and in slack channels with teammates to identify the order when […]
There will be times when orders are cancelled after the pickup time AND THE DRIVER IS ON SITE or the driver is told to move on from a pickup and we will need to compensate the driver for their attempt. The situations where we are able to compensate the drivers for cancellation after the pickup […]
When an order is canceled by the client (Pickup and delivery task marked canceled via API) we potentially need to bill and still pay out the DD depending on how close it is to the pickup time. Check the history in the order task to see time stamp of when it was canceled compared to […]
There will be times that clients request timestamps for an order, or need delivery confirmation requiring the uploaded delivery image. For most orders with an individual order number (i.e. Ezcater, Foodee, Relish orders) we can use the confirm command. This command will populate a response with the CP arrival time, pickup complete time, […]
Command Oerview There will be times when a driver has to reroute from the location provided in the app or make an additional trip back to the restaurant for missed items. In these cases we are able to provide the driver with a $15 Redelivery Fee. Using the Redelivery command in Slack we can create […]
Command Overview Wait Time Parameters We can bill for wait time and compensate drivers that are waiting for an order to be prepared starting 15 minutes after the pickup time. Drivers earn $0.25 per minute for each minute over 15 that they are waiting. Be sure to check the pickup history- if the driver is […]
Command Overview The Unavailable command is used to remove a driver from their market’s active driver pool, so that they are not able to receive orders for a specified amount of time. They will still be on the platform and have access to their earnings history in the app, but will not appear as a […]
