Using the ETA Command for Driver Tracking
Command Overview The ETA command is used to produce a live tracking link for an active order. Clients will often ask for a driver ETA to pickup or delivery and this can be a very helpful tool as it allows for efficient client visibility. Unlike many commands, ETA can be deployed in client channels such […]
Cancelling an Order via Command
Command Overview If an order cannot be placed or is not accepted by a driver, it is able to be cancelled in the Tookan dashboard through the use of the Cancel command up to 61 minutes before the event time. A successful command for ezcater orders will mark the delivery task Failed, the pickup task Cancelled, […]
What are Slack Commands, and who is “Fredrick”?
The dlivrd dashboard is connected to our Slack workspace via API and enabled by a bot that we call “Fredrick”. Fredrick communicates notifications for order and driver status’, but also allows us to efficiently view and update order information/driver availability in slack via a preloaded “command”. All commands are accessed by using a “/” followed […]