CP States the “Order Is Not Paid For”
If the driver arrives to pickup, and the CP says they cannot release the food because the order isn’t paid for, we need to advise the driver and also reach out to the client (order aggregator or direct client). Since we don’t work with customers directly the orders are 100% always pre-paid.
- Let the driver know that we are a third party and orders are always paid either in advance (if direct) or payment is handled through EZcater.
- Create a post in the #order-issues channel for Coordinators to alert the client as well, formatted as follows: @here AAA-BBB DD is at the CP and they are stating that this order is not paid for. Have advised the DD that all orders are prepaid, but may need more followup.