Calling customer Archives

Customer Not Answering at Delivery or No Contact Info Was Provided

If a driver chats in and says they can’t get ahold of the customer to deliver the food, first make sure they have tried calling the customer. In the driver app, next to the customer’s name is a phone symbol. If they tap that it will call the customer and hopefully that connects the two. […]

Driver Cannot Call Customer or CP but Number Is Provided

If a driver requests assistance with contacting the customer or restaurant but you see a phone number in the task (in the customer tab) they can dial by simply pressing the phone icon in the task next to the contact and then dialing using their cellphone. If they are still having trouble send them this […]