Hip City Veg is a direct contract with locations in Philadelphia, PA & DC Metro. They serve cold vegan items usually in trays, typically easy pickup and dropoffs. There are 2 types of deliveries that dlivrd fulfills for this customer; standard catering and store to store transfers. Locations How and When To Contact With an Issue HipCity does not use slack. For questions […]
Foodee is an order aggregator that services customers in the US and also Toronto and Vancouver CA. Order Identification When and How to Communicate Issues All communication of issues and/or questions regarding Foodee orders takes place in the #foodee channel in slack. Posts should all begin with @here followed by the individual order ID to […]
Tacodeli has a special set of deliveries known as a B2B (business to business) Route. These routes take place in the early AM 7 days a week in all of their markets, starting from multiple locations and involve drivers picking a large batch of tacos and sauces prepackaged for a multi-stop route. Each stop is […]
Tacodeli is a large direct client in Texas with locations in multiple markets. They do traditional catering as well as a special set of deliveries called a B2B (business to business) Route. Catering orders come to dlivrd through 3 different paths, each with a different Order ID structure/identifier which can be found within the tasks. […]
Our contract with Cosi crosses multiple markets and timezones. They have a large number of breakfast deliveries in addition to their lunch catering, and most will be packaged in trays. Cosi orders have individual order ID’s that should be used with the client, and in slack channels with teammates to identify the order when […]
Command Oerview There will be times when a driver has to reroute from the location provided in the app or make an additional trip back to the restaurant for missed items. In these cases we are able to provide the driver with a $15 Redelivery Fee. Using the Redelivery command in Slack we can create […]
Command Overview Wait Time Parameters We can bill for wait time and compensate drivers that are waiting for an order to be prepared starting 15 minutes after the pickup time. Drivers earn $0.25 per minute for each minute over 15 that they are waiting. Be sure to check the pickup history- if the driver is […]
Command Overview The ETA command is used to produce a live tracking link for an active order. Clients will often ask for a driver ETA to pickup or delivery and this can be a very helpful tool as it allows for efficient client visibility. Unlike many commands, ETA can be deployed in client channels such […]
