Order Is Not Ready at the CP and Driver Will Be Delayed
If a Driver calls/texts that they have arrived at the pickup and the order is not ready, please follow the steps below to resolve:
Tag: order not ready
Wait Time Compensation
We can bill for wait time and compensate drivers that are waiting for an order to be prepared starting 15 minutes after the pickup time. Be sure to check the pickup history– if the driver is delayed reaching the pickup location., wait time starts billing 15 minutes after the arrival time. Billing for wait time
Order Cancelled After Pickup Time
There will be times when orders are cancelled after the pickup time AND THE DRIVER IS ON SITE or the driver is told to move on from a pickup and we will need to compensate the driver for their attempt. The situations where we are able to compensate the drivers for cancellation after the pickup […]