July Driver Partner Spotlight:
Theresa Ward
Based in the vibrant city of San Jose, California, Theresa has been an integral part of the Santa Clara County market since December 2022. Her journey with dlivrd is an inspiring story of dedication, adaptability, and steady commitment to customer service.
A Lifelong Passion for Hospitality
Theresa’s roots in the hospitality industry run deep. Starting as a server, she rose through the ranks to become a general manager. Her extensive experience in the field honed her customer service skills, making her a perfect fit for the dlivrd team. Upon retirement, Theresa and her husband were seeking a way to supplement their income. After trying out a few delivery jobs, their friend Helena Castro introduced them to dlivrd, which turned out to be the perfect opportunity.
Her passion for customer service shone brightly as she embraced her new role at dlivrd, always striving to ensure customer satisfaction. The support from dlivrd, especially being part of the first group of drivers to join the prestigious Emerald Elite Club, further affirmed her decision. The job’s flexibility and the chance to work with a company that genuinely cares about its driver partners have been significant advantages for Theresa.
Unforgettable Deliveries
Theresa’s time with dlivrd is filled with unforgettable moments. One standout experience was fulfilling a $3,000 order for the opposing football team at San Jose State from Popeyes Louisiana Kitchen. Despite numerous challenges, including navigating a bustling mall on a holiday weekend, her professionalism and effective communication ensured a successful delivery. The team’s enthusiastic reception made all the effort worthwhile. Another memorable delivery involved catering to Santa Clara University’s volleyball team. Managing the logistics of setting up food in the gym during practice presented a unique challenge, but Theresa handled it with her characteristic grace and good humor.
Theresa’s advice for her fellow drivers:
Always maintain professionalism, arrive early, and uphold clear communication. She emphasizes the importance of ensuring that all items are included in the delivery, engaging with clients to meet their setup preferences, and being prepared to rectify any errors. Learning from past experiences and striving for customer satisfaction are her guiding principles.
The Joys of the Job:
For Theresa, the perks of being a dlivrd driver go beyond just financial rewards. She highlights the opportunity to meet new people, receive feedback on restaurants, and forge relationships with restaurant staff. The flexible schedule, the chance to explore new eateries, and the sense of ownership over her work add to the job’s allure. Theresa also values the recognition and rewards from Dlivrd, which motivate her to continue delivering exceptional service.
Life Beyond Work:
Family is at the core of Theresa’s life. Married for 48 years, she and her high school sweetheart husband have one amazing son and two wonderful granddaughters. They cherish spending time together, attending soccer games, and going on vacations. For Theresa, life is good, and her journey with Dlivrd is a significant part of that joy. Theresa’s story is a testament to the power of perseverance, adaptability, and a positive attitude. Her experiences with Dlivrd showcase the potential for growth and fulfillment in the delivery industry, making her a shining example for current and aspiring drivers alike.