Menu
It’s a live metric based on:
On-time pickups & deliveries
Offer response rate
A clean record (no complaints!)
Higher Emerald Status = more order offers!
Drivers with 25+ orders and a Status of 85+ get priority access in order offers — and the higher your status, the higher your priority.
Check the “My Stats” section in your dlivrd app. You’ll see Recent and Lifetime stats—only Recent counts toward offers.
Your last 30 orders. Whatever date range your last 30 orders cover is used for all metrics.
Please note your Emerald Status includes rounding. For example, a 94.4 will be displayed as 94 but a 94.5 will be displayed as 95.
Please remember that “recent” can impact your response rate. As the date range shifts, the orders included shifts, meaning that sometimes your response rate can go down, simply because old responses fall off.
Every day! This means you’ll always have up-to-date performance info to guide your next moves.
On-Time Pickup:
Arrive early or exactly on time.
If you accept an offer last-minute (within 1 hour), late arrival won’t count against you.
On-Time Delivery:
Swipe “complete” no more than 15 min early or 5 min late.
Response Rate:
% of offers you respond to.
Rejecting is fine—just don’t let them expire.
What if the restaurant is delayed?
If you arrived on time and the restaurant was delayed by 15 minutes or more, it won’t count against you.
What about large orders?
Big deliveries usually come with extra time built in — in fact, dlivrd sees better on-time rates for these kinds of orders.
Some other tips:
No last-minute bails – Canceling under 4 hours or not showing up hurts your score.
No complaints – Keep customers and partners happy.
Good delivery photos – Clear, well-taken photos make a difference.
Bail vs. Release:
We understand that delays can happen for reasons outside your control—such as customer availability or unexpected traffic. However, the delivery will still be marked as late, and support agents are not able to override that status.
Please know that the same on-time standards applied to drivers are also applied to dlivrd by our clients. We’re in this together, and we’re equally committed to improving and resolving the causes of delays.
To help avoid future late deliveries:
While it is unfortunate that situations like this can occur – all drivers are equally vulnerable.
Your Emerald Status includes your last 30 orders. Whatever date range your last 30 orders cover is used for all metrics.
Please also remember that “recent” can impact your response rate. As the date range shifts, the orders included shifts, meaning that sometimes your response rate can go down, simply because old responses fall off.
The following are excluded from your status calculation:
Beginning July 1, Emerald Elite will move to a new multi-tier status system that rewards top-performing drivers with exclusive perks.
Here’s how it breaks down:
1-Emerald – Fewer than 25 orders or status below 85 2-Emeralds – 25+ orders & status of 85+ 3-Emeralds – 50+ orders & status of 90+ 4-Emeralds – 100+ orders & status of 95+Perks include: Priority access to offers, exclusive swag, and faster support.
Specifically:
4-Emeralds – Will begin seeing order offers at 1pm.
3-Emeralds – Will begin seeing order offers at 1:30pm.
2-Emeralds – Will begin seeing order offers at 2pm.
1-Emerald – Will begin seeing order offers at 3pm.
